PRIVACY POLICY

CALDWELLRG.COM

We understand the importance of protecting your online privacy, especially when conducting business. As such, The Caldwell Group (the "Company") is committed to respecting your privacy. Our Privacy Policy applies to users of our Site ("Visitors," "you," or "your"), including those who visit without transacting business and those who register to transact business on the Site ("Authorized Customers") and use the various services offered by the Company (collectively, "Services").

By accessing or using the Site (as defined below), you enter into a binding legal agreement with the Company, the website located at caldwellrg.com (the "Site"), and the third-party service vendors who use the Site and their parent companies, subsidiaries, and affiliates (the "Company," "us," "we," and "our"). This Privacy Policy governs the collection, use, and disclosure of your information. It applies to any web page, mobile application, e-mail list, and any information, including Personally Identifiable Information (PII), collected by us, regardless of the method of collection, including online features, services, and/or programs we offer. This Privacy Policy does not apply to any third-party web page, mobile application, social media site, or information collected by any entity other than us.

This Privacy Policy is incorporated by reference in our Terms of Service. By using the Site or Services and submitting your information, you consent to all terms contained herein, as well as those in our Terms of Service. You may withdraw this consent by using the opt-out procedures described below.

AI CHATBOT AND AUTOMATED INTERACTIONS

We utilize an AI-powered chatbot on our website, provided by Chatbase, to enhance customer interactions and assist with real estate inquiries. By engaging with the chatbot, you acknowledge and consent to the collection, processing, and storage of chatbot interactions.

DATA COLLECTION AND USAGE

  • The chatbot may collect information you provide, such as your name, contact details, property preferences, and other real estate-related inquiries.

  • Your interactions may be stored for quality assurance, customer service improvements, and chatbot training purposes.

  • AI-generated responses are automated and should not be considered official advice.

THIRD PARTY PROCESSING

  • We use Chatbase, a third-party service, to operate our AI chatbot. This provider may collect and process chatbot interactions to improve AI capabilities.

  • We do not control how Chatbase uses data beyond our contracted terms. For more information, please review Chatbase’s Privacy Policy at [insert link].

OPTING OUT

  • If you do not wish to interact with the chatbot, you may avoid using it or contact us at [insert email] to request the deletion of stored interactions.

  • We make reasonable efforts to comply with opt-out and deletion requests where applicable.

COMMUNICATIONS

EXPRESS WRITTEN CONCENT

By submitting your contact information, you consent to receive communications from us at the e-mail address and telephone numbers you provide. These communications may include:

  • Auto-dialing, auto-texting, and AI-generated responses via chatbot or messaging platforms.

  • Prerecorded, artificial, or AI-generated voice calls.

YOUR REPRESENTATIONS AND WARRANTIES

By providing your contact information, you confirm:

  • You are at least 18 years old.

  • You reside in the United States (or Canada, in which case Canadian consent laws apply).

  • You have not registered on a national or statewide Do-Not-Call list, or you grant us a waiver to contact you.

  • You are the account holder of, or have the necessary consent to provide, the phone numbers and email addresses submitted.

  • The provided contact information is accurate, and you will notify us if it changes.

OPTING OUT

  • To stop receiving text messages, reply "STOP" to any of our texts.

  • To stop receiving e-mails, click "unsubscribe" or reply "UNSUBSCRIBE."

  • To stop receiving phone calls, communicate your request via phone, text message, or e-mail.

  • If you opt out, you may receive a final confirmation message.

DATA RETENTION AND SECURITY

We implement industry-standard security measures to protect chatbot interactions and user data, including encryption and access controls. However, we advise against sharing sensitive personal or financial information through the chatbot, as automated responses may not be encrypted in real time.

We retain chatbot interaction data for as long as necessary to improve our services. If you request deletion of chatbot interactions, we will make reasonable efforts to comply within applicable legal and technical limitations.

CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

The Caldwell Group

2110 Chamber Center Drive

Ft. Mitchell, KY 41017

Email: contact@caldwellrg.com